FAQs - MTG

FREQUENTLY ASKED QUESTIONS



Who is MTG, and what do you do?

MTG is a "beauty wellness" company, headquarted in Nagoya, Japan. We are committed to ensuring that everyone can achieve natural beauty. You may find out more about the company here



Can I purchase products on this website?

Absolutely! This website features an e-boutique that allows you to purchase our products and have them delivered directly to your doorstep.



Where do you deliver to?

Currently, we only ship to addresses in Singapore. 



What method of delivery do you use?

We use TA-Q-BIN for deliveries from our warehouse to your doorstep.



How long will my order take to reach me?

Your order will reach you the next day after your order is placed. Once you place your order online, our customer service team will be in touch with by phone or email to confirm your preferred date and time for delivery.



How can I track my order?

Once your order is dispatched, our customer service representative will email you your tracking number. You can keep track of your order here.



What payment modes does the E-Store accept?

We use PayPal and credit/debit cards accepted by PayPal.



What if I don’t have a PayPal account? Can I still purchase from the E-Store?

Yes you may, with a credit/debit card that is accepted by PayPal. Although a PayPal account is not mandatory, we still encourage you to use one for easier, speedier purchases.



What if there’s something wrong with my purchase?

For any defects on products purchased from this website, we encourage you to get in touch with us here and read our exchange policy for further information.